FAQs

Our standard shipping typically takes 7–15 business days, depending on your location.

Orders are processed within 1–3 business days, and you’ll receive a tracking number via email once your package is shipped.

Yes! RadiantRoot ships to most countries worldwide. International delivery times may vary depending on customs procedures and local courier services.

Once your order has been shipped, you’ll receive an email with a tracking number and link.

You can track your shipment in real time to stay updated on your delivery status.

Please contact us immediately at kabdinur@gmail.com if you notice an error in your address.

If your order hasn’t shipped yet, we can update it. Unfortunately, once a package is in transit, we cannot change the destination address.

We want you to love your purchase! If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at kabdinur@gmail.com with photos of the issue.

We’ll be happy to arrange a replacement or refund depending on the situation.

Cancellations can be made within 12 hours of placing your order.

Once processing begins, we can no longer cancel. Refunds are only available for damaged or incorrect items as outlined in our Return Policy.

If your order hasn’t been processed yet, we can modify it. Please reach out to us as soon as possible at kabdinur@gmail.com for assistance.

Yes 💕 All RadiantRoot beauty and wellness products are cruelty-free and made with safe, high-quality ingredients suitable for all skin types.

We accept major payment options including Visa, MasterCard, American Express, PayPal, and Shopify Payments (depending on your region).

You can reach us anytime at kabdinur@gmail.com — our customer care team is happy to assist you with orders, shipping, or product inquiries.